At Natalie Outfit, we strive to ensure you are fully satisfied with your purchase. If for any reason you receive a defective or incorrect item, we are here to help.

1. Return Eligibility

We only accept returns in the following cases:

  • You received a damaged, defective, or wrong item.

  • The product must be unused, unwashed, and in its original packaging with all tags intact.

2. Return Time Frame

  • You must request a return within 3 days of receiving your order.

  • Requests made after the 3-day window will not be accepted.

3. How to Request a Return

To initiate a return, please email us at [email protected] with the following information:

  • Your order number

  • A clear photo of the item received

  • Reason for the return

Once approved, we will provide instructions on how to return the item.

4. Refund Policy

Refund will be be in cash.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used, worn, or washed

  • Sale or clearance items

  • Accessories or intimate wear (for hygiene reasons)

6. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (damaged or incorrect item).

If you have any questions regarding our return or refund policy, please contact us at:

Email: [email protected]

Thank you for shopping with Natalie Outfit. Your satisfaction matters to us!